Medlink Services Limited (“Medlink”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with our role as a third-party administrator of medical schemes and wellness programs. We will at all times comply with the Data Protection Act No, 3 of 2021 of Zambia and international best practice.

  1. Collection of Personal Information: Medlink collects personal information necessary for the administration of medical schemes and wellness programs on behalf of our clients. This information may include, but is not limited to, employee names, identification numbers, contact details, medical history, and financial information.
  2. Use of Personal Information: Personal information collected by Medlink is used for the following purposes:
    • Administering and managing employee medical schemes and wellness programs.
    • Processing claims, reimbursements, and other benefits on behalf of scheme members.
    • Communicating with clients and scheme members regarding scheme details, benefits, and services.
    • Conducting analysis and research to improve the efficiency and effectiveness of scheme administration.
    • Providing Telehealth Services, Funeral Plans, Workplace Health and Wellness Programs, Medical Evacuation, International Medical Care, and travel medical insurance.
  3. Disclosure of Personal Information: Medlink may disclose personal information to the following parties upon approval by the affected persons:
    • Healthcare providers
    • Hospitals
    • Service providers involved in the provision of medical services and benefits.
  4. Security Measures: Medlink implements appropriate technical, physical, and organizational security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
  5. Data Retention: Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
  6. Your Rights: Scheme members and clients have the right to access, correct, or delete their personal information held by Medlink. Requests for access to personal information or other inquiries regarding privacy rights can be directed to our Systems Administrator.
  7. Updates to Privacy Policy: Medlink may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and we encourage you to review this Privacy Policy periodically for any changes.
  8. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information.
    By engaging with Medlink’s services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
    Medlink Services Limited Incorporated in Zambia in 2007.
    The Mount Building,
    Thabo Mbeki Road,
    Plot 34810,
    Lusaka, Zambia

Mobile: +260 975 884 164

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